Policy
Shipping policy
Fast and reliable shipping
We ship orders within 3-5 business days for domestic orders via USPS. International orders may take 2-4 weeks for delivery.
We use USPS as our trusted shipping carrier to ensure your orders arrive safely and promptly.
International Orders
Please note that international customers are responsible for any duties, taxes, or customs declaration fees. For smoother customs clearance, we recommend placing orders through our Etsy shop.
For easier tax and customs declarations, we encourage international customers to place orders through our Etsy shop.
Tracking Information
Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.
Small 4x6 or sticker will be sent by stamp without tracking information.
Return policy
Eligibility
We accept returns within 7 days of receiving your order, excluding original artwork. The returned item must be in its original condition.
Please note that original artwork is not eligible for returns.
Return process
To initiate a return, please contact us with your order details within 7 days of receiving the product. Customers are responsible for return shipping costs.
Customers must ship the returned item back to us within 7 days of receiving the product.
Refund or Exchange
Upon receiving the returned item and ensuring it meets our return criteria, we will issue a refund or exchange as per your preference.
We hope you enjoy your shopping experience at Zoe Art Garden. If you have any questions or concerns regarding our shipping and return policy, please feel free to reach out to us. Thank you for supporting our artistry!