Policy
Return Policy for Art Prints and Original Artwork
At Zoe Art Garden, we strive to ensure customer satisfaction and offer a hassle-free return policy for our art prints and original artwork. We want you to be completely satisfied with your purchase, and we understand that sometimes circumstances may require a return. Please carefully review the following terms and conditions regarding returns:
1. Eligibility:
Art Prints: You may initiate a return within 7 days of receiving your art print.
- Original Artwork: Returns for original artwork are evaluated on a case-by-case basis. Please contact me within 7 days for more details.
2. Condition of the Item:
- Art Prints: To be eligible for a return, the art print must be in its original condition, undamaged, and free from any signs of wear, tear, or alterations.
- Original Artwork: For original artwork returns, the item should be returned in its original condition, including any accompanying certificates of authenticity, packaging, and tags.
3. Return Process:
- Art Prints: To initiate a return for an art print, please contact our customer support team with your order details. They will guide you through the return process and provide you with a return shipping label.
- Original Artwork: If you wish to return original artwork, please contact me within the eligible return period. They will guide you through the necessary steps and provide instructions for safe return shipping.
4. Return Shipping:
- Art Prints and Original Artwork: Return shipping costs for art prints will be the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect item).
5. Refund or Exchange:
- Art Prints: Upon receiving and verifying the returned art print, we will issue a refund to your original form of payment. Alternatively, you may choose to exchange the item for another art print of equal value.
- Original Artwork: Refunds or exchanges for original artwork will be evaluated on a case-by-case basis. Our customer support team will work with you to find the best solution.
6. Non-Returnable Items:
- Custom commissioned artwork or personalized prints are non-returnable, as they are created specifically for you and cannot be resold.
Please note that all returns are subject to inspection upon receipt. We reserve the right to refuse a return if the item does not meet the eligibility criteria mentioned above.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer support team. We are here to help you!
Please remember that this return policy is provided as a general guideline and may be subject to change. We recommend checking our website for the most up-to-date information regarding returns and exchanges.
Shipping policies
1. Processing Time:
- Art Prints: Our art prints are made to order. Please allow 1-3 business days for processing before your order is shipped.
- Original Artwork: For original artwork, additional processing time may be required. The specific processing time will be communicated to you upon purchase, as it can vary depending on the artwork's size, complexity, and any necessary packaging arrangements.
2. Shipping Methods and Carriers:
- Art Prints: We offer various shipping methods for art prints, including standard shipping and expedited shipping. The available options will be displayed during the checkout process. We partner with reliable shipping carriers to ensure the safe delivery of your prints.
- Original Artwork: Shipping methods for original artwork may vary depending on the size, weight, and destination of the artwork. We will work closely with you to determine the most suitable shipping method, which may include professional art couriers or specialized art shipping services.
3. Shipping Costs:
- The shipping cost for your order will be calculated based on several factors, including the shipping method chosen, the size and weight of the package, and the destination address. The shipping cost will be displayed during the checkout process before you complete your purchase.
4. Shipping Timeframes:
- Art Prints: Once your order has been processed and shipped, the estimated delivery time will depend on the shipping method selected and your location. Standard shipping typically takes between 3-7 business days, while expedited shipping can arrive within 1-3 business days.
- Original Artwork: The shipping timeframe for original artwork will be communicated to you during the purchase process. Due to the unique nature of shipping original artwork, delivery times may vary significantly depending on the artwork's size, destination, and any necessary handling precautions.
5. Tracking Information:
- For both art prints and original artwork, we will provide you with tracking information once your order has been shipped. This will allow you to track the progress of your shipment and estimate the expected delivery date.
6. International Shipping:
- We offer international shipping for our art prints and original artwork. However, please note that additional customs duties, taxes, or fees may apply depending on your country's regulations. Any such fees are the responsibility of the buyer.
7. Packaging:
- We take great care in packaging your art prints and original artwork to ensure their safe arrival. Art prints are typically shipped flat or in protective tubes, while original artwork is packaged securely with appropriate materials to prevent damage during transit.
If you have any further questions or require additional assistance regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shipping experience.
Please note that this shipping policy is subject to change. We recommend reviewing our website for the most up-to-date information regarding shipping and delivery.